Roving Camera 7-25-19: What do you think the MBTA needs to change to improve its service?
![](https://baystatebanner.com/wp-content/uploads/2019/07/Trinayse-Roberts.jpg)
Mostly customer service on the part
of the bus drivers. They need to be
a little more courteous. There are a
few routes that are busy that need
more buses. — Trinayse Roberts, Bus Monitor, Roxbury
![](https://baystatebanner.com/wp-content/uploads/2019/07/Ishia-Slaughter.jpg)
The bus drivers could be a lot more
kind to the riders. — Ishia Slaughter, Home Care, Roxbury
![](https://baystatebanner.com/wp-content/uploads/2019/07/Sueretta-Channer.jpg)
Light it on fire and start all over
again. I’m not a fan, and I’ve been
riding the T for years. — Sueretta Channer, Bus Monitor, Dorchester
![](https://baystatebanner.com/wp-content/uploads/2019/07/Lacarol-Dillard.jpg)
The bus drivers are rude and the fares cost too much. The service could be a lot better. — Lacarol Dillard, Unemployed, Roxbury
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They need to remap the bus times and upgrade the bus lines. Some buses come once an hour. They need to provide better service before they raise fares. — Clifton Brathwaite, Consultant, Boston
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I wish they had more public restrooms, especially for the elderly. They also need better handicap accessibility and more escalators. — Marian Wright, Retired, Dorchester