Coordinator of Helpline and Drop-in

The Women’s Center
46 Pleasant Street, Cambridge, MA 02139
www.cambridgewomenscenter.org

The Women’s Center is growing by increasing our full-time staff from one to two! We are seeking to add a dedicated full-time Helpline and Drop-in Coordinator who is passionate about providing free accessible support services to marginalized women (homeless, abuse survivors, women with mental illness, women of color, substance abuse issues, etc.)

Primary Responsibilities:

• Provide and oversee support and advocacy services to women dealing with domestic violence, child sexual or other abuse, trauma, poverty, discrimination, social isolation, mental illness, or degradation to foster safety, empowerment and well-being.
• Assist visitors and callers in securing necessary resources and advocate for other needs.
• Recruit, interview, train, schedule, and supervise interns and helpline volunteers to staff the helpline, provide phone and in-person support to women in crisis, assist visitors, update resource information, supervise the computer lab, and enforce Center guidelines
• Schedule and conduct monthly volunteer meetings and trainings on such topics as crisis intervention, homelessness, interacting with visitors safely and helpfully, responding to disclosures of abuse, de-escalation, and cultural sensitivity.

Qualifications and Experience:

• At least 3-5 years direct service experience with marginalized populations such as the homeless, people with mental health issues, people of color, trauma survivors, and substance abusers. Relevant life experience will also be considered.
• Undergraduate degree (minimum)
• Spanish-speaking preferred. Women of color encouraged to apply.
• A strong commitment to our mission of providing free access and support to marginalized women
• Good communicator, able to work effectively with women from all backgrounds
• Personable, diligent, organized, detail-oriented, and good at multi-tasking.

Details:

• Fulltime Position: some evening and weekend hours
• Two years minimum commitment
• Health insurance included (except no dental coverage)

To Apply:
Email your letter of interest and resume to: board@cambridgewomenscenter.org
Deadline for applications: Thursday, November 13, 2014.

The Women’s Center, the oldest community center for women in the US, is open 6 days/55 hours/week. It is a multicultural community resource created by and for women to provide mutual support and healing opportunities, and to foster empowerment and social justice. Most of the women who use the Center are low-income and many are survivors of domestic violence and/or child sexual abuse. Many are homeless. All our services are free. The Center currently operates with one paid full-time staff position, a part-time fundraiser, and over 115 volunteers.