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IT Helpdesk Support Specialist

Metropolitan Area Planning Council


The Metropolitan Area Planning Council, the regional planning agency for metropolitan Boston, seeks an IT Helpdesk Support Specialist to provide information technology support to staff in an innovative and growing public agency. Principal responsibilities will include providing customer service support to our internal staff by responding to all inbound IT help desk requests and other support as needed. Other duties will include remote support, troubleshooting desktops, notebooks, printers, VOIP phone systems, and other hardware devices within a structured IT enterprise environment. The ideal candidate will be positive, detail-oriented, and committed to a more sustainable and equitable region. Responsibilities include: Provide first-line IT support to MAPC staff both on- and off-site; log incoming help requests from end users via telephone, ticket system, in person and email in a courteous and timely manner; prioritize and schedule problems and escalate problems when required to the appropriately experienced team member.

Qualifications include: 2 years of prior desktop support experience; strong technical troubleshooting and support skills with a focus around Microsoft technologies and MS Office Products; basic understanding of TCP/IP, DHCP, DNS; working knowledge of using remote desktop software. Citrix XenApp and Citrix technologies are preferred. Compensation: This is a full time position. The starting salary ranges from $50,000 to $60,000 annually depending on qualifications and experience. MAPC offers excellent Massachusetts state employee benefits as well as a flexible, supportive, and family-friendly work environment.

How to apply: The position is open until filled, and applications are reviewed on a rolling basis. Interested candidates should submit a cover letter and resume. Those who are interviewed will be asked to submit three (3) references and a relevant work product. PLEASE SEE COMPLETE JOB AD AT: (Jobs at MAPC) AND APPLY AT LINK SHOWN THERE. A review of applications will begin immediately. Candidates must have legal authorization to work in the USA and a valid driver’s license and/or the ability to arrange transportation to meetings in different parts of the region. MAPC is an EOE/AA employer. MAPC takes pride in the diversity of its workforce and encourages all qualified persons to apply. Thomas E. Hauenstein, Manager of Operations. Posted 2/21/17.