Desktop Support Specialist – Entry Level

TERC is a 100+ person academically-oriented not-for-profit organization centered around improving K-12 math and science education. We offer a range of competitive benefits including health and 403(b) retirement plan, a healthy work/life balance, exposure to a variety of technologies, and opportunities for professional development.

Located in Cambridge in a historic factory building between Porter & Davis Squares, TERC has a great work environment with a casual dress code. We are tech heavy for our size and use current technology. All staff members use Mac laptop computers. As part of an 8 person IT team, you will have the opportunity to learn and do much more than standard Help Desk work.

This is a full time entry-level position working directly with onsite users. Recent college graduates with some Mac computer knowledge are encouraged to apply.

Responsibilities:

• Imaging, installing, troubleshooting and maintaining/upgrading end-user software and hardware.
• Assisting end-users in the use of various hardware and software, including laptops, desk phones, smartphones, tablets and AV systems.
• Responding to user requests via email, phone and in person, for technical assistance with processes and equipment; providing first level technical support.
• Performing research via internet, help files, manuals, etc., to address specific needs and to maintain systems.
• Performing basic network troubleshooting.
• Handling basic to mid-level special projects as assigned.

Requirements:

• Must have some experience with Mac OS X (does not need to have been in a support role) – please describe your experience in your cover letter.
• Interest and willingness to learn.
• Good written and oral communication skills and analytical problem solving abilities.
• Strong organizational and interpersonal skills.
• BA/BS in computer related degree, or specialized training (certification) or equivalent work experience.

Preferred skills:

• Experience in a technical support role.
• Knowledge of Microsoft Office.
• Experience with A/V systems.
• Experience with smartphones and/or tablets.
• Experience with Windows 7.

Must be able to lift 50 lbs, climb ladders and work in small spaces during installations and upgrades.

This is a full-time position. Please submit a resume and cover letter by email to desktopsupportjob2015@terc.edu. Please do not call. (Job Ref. #15-16)

TERC is an equal opportunity employer, and is actively seeking to diversify its staff. We place a high priority on developing a staff that reflects the diverse communities we serve. We encourage people from all backgrounds to apply.