Mass. DOT appoints Celia Blue as registrar of motor vehicles
2/26/2014, 10:39 a.m.
The Massachusetts Department of Transportation appointed Celia Blue as the registrar of motor vehicles last month.
Blue previously worked at MassDOT as assistant secretary for performance management and innovation. In this job, she worked closely with the department’s different divisions to develop and implement performance management systems. Prior to that she served as deputy registrar for the Registry of Motor Vehicles and was responsible for oversight of its customer service operations.
“Celia has spearheaded numerous successful innovation initiatives and led our efforts to make performance management more transparent and accountable to the public,” said MassDOT Secretary and CEO Richard A. Davey. “As a former deputy registrar with private sector experience, she is uniquely qualified to lead the RMV.”
Under Blue’s leadership as deputy registrar, customer wait times at RMV branches and the call center were reduced. Blue was also instrumental in the implementation of the RMV’s innovative partnership with AAA.
She previously served as a commissioner of the former Massachusetts Aeronautics Commission and worked in the private sector in leadership roles focusing on customer service, operational management and small businesses management.
Blue holds a bachelor’s degree from Worcester State College and a master’s degree in business administration from Anna Maria College. She has been recognized for her leadership, commitment and dedication to making Boston a more inclusive city and serves on the boards of several civic and community organizations in Massachusetts.
Blue will take over an RMV that has implemented significant expansion of its website, a new customer service plan and new branches in rent-free public spaces.